What Is Included in Every Engagement
Regardless of tier, every Riverside Sterling project begins with a structured discovery session where we document your current tools, team structure, content velocity, and business objectives. From that session we produce a scope-of-work document that you sign off before any work begins. Revisions are handled in a single consolidated round per deliverable — no endless back-and-forth, no scope creep. All documents, templates, and dashboards are transferred to your ownership at project close. We do not retain access to your accounts after the support window expires unless you explicitly invite ongoing involvement.